Remote Sales Associate - E-commerce

About the Role

Our client is seeking an enthusiastic and results-driven Remote Sales Associate to support their e-commerce operations. You will engage with potential customers online, answer product queries, and guide them through the sales funnel, working from a location suitable for the Belfast area but fully remote. This is an excellent opportunity for a proactive individual with a knack for sales and a passion for delivering outstanding customer service in a digital-first environment.

Key Responsibilities

• Respond promptly to online customer inquiries via chat, email, and social media platforms.
• Provide detailed product information and personalized recommendations.
• Assist customers with the online ordering process and troubleshoot any issues.
• Drive sales by identifying customer needs and upselling/cross-selling relevant products.
• Maintain up-to-date knowledge of product features, benefits, and promotions.
• Contribute to improving the online customer journey and sales conversion rates.

Requirements

• Previous sales or customer service experience, preferably in an e-commerce setting.
• Excellent written and verbal communication skills, with a friendly and professional tone.
• Proficiency with online sales platforms and communication tools.
• Ability to work autonomously and manage multiple customer interactions simultaneously.
• A self-starter attitude with a keen eye for sales opportunities.
• Must have a reliable internet connection and a suitable home office setup.

Benefits

• Competitive base salary plus commission and bonuses based on sales performance.
• Flexible working hours, fully remote position supporting the Belfast market.
• Comprehensive training on products and sales techniques.
• Opportunity to work with a growing e-commerce brand.
• Team collaboration and support in a virtual environment.