Remote Senior Support Coordinator - Homelessness Services

About the Role

Our client is seeking an experienced and dedicated Remote Senior Support Coordinator to lead their homelessness services team, operating remotely and supporting individuals across the Portsmouth region. This pivotal role involves overseeing a team of support workers, managing complex cases, and ensuring the effective delivery of tailored support to individuals experiencing or at risk of homelessness. You will be instrumental in developing support strategies, liaising with partner organizations, and ensuring compliance with sector standards, all while working from a remote location. This is a key leadership opportunity for a professional passionate about addressing homelessness and driving positive outcomes through effective, remote service coordination.

Key Responsibilities

• Supervise and mentor a team of support workers, providing guidance and managing performance.
• Oversee the management of complex caseloads for individuals experiencing homelessness.
• Develop and implement innovative support strategies and pathways to accommodation and long-term stability.
• Liaise with local authorities, housing providers, charities, and other agencies to secure resources and services.
• Ensure accurate record-keeping, data collection, and reporting in line with organizational and funding requirements.
• Lead on quality assurance initiatives and contribute to the continuous improvement of services.

Requirements

• Significant experience in homelessness services, social care, or a related field, with proven experience in a supervisory or coordination role.
• In-depth knowledge of homelessness legislation, support pathways, and relevant support services.
• Strong leadership, team management, and communication skills.
• Proficiency in using remote working tools, CRM systems, and standard office software.
• Ability to manage complex situations and work effectively under pressure.
• Commitment to promoting client independence and a person-centred approach.

Benefits

• Fully remote working position offering exceptional flexibility.
• Attractive salary with potential for an annual performance bonus.
• Comprehensive professional development and training opportunities.
• Generous annual leave entitlement and pension contributions.
• The chance to lead and shape impactful services addressing a critical social issue.