Remote Support Coordinator - Digital Inclusion Projects

About the Role

Our client is looking for a highly organised and tech-savvy Remote Support Coordinator to manage their digital inclusion projects, operating entirely remotely. This role involves coordinating support for individuals and communities seeking to improve their digital literacy and access to online services. You will be instrumental in guiding users through online platforms, troubleshooting technical issues, and ensuring equitable access to digital resources, working collaboratively with a distributed team to foster digital empowerment across various demographics.

Key Responsibilities

• Coordinate and deliver remote support to users engaging with digital inclusion initiatives.
• Provide guidance and assistance via phone, email, and video calls to help users navigate online tools and services.
• Troubleshoot technical issues related to devices, internet access, and software.
• Develop and maintain clear, user-friendly guides and resources for digital literacy.
• Liaise with project managers and stakeholders to track progress and identify support needs.
• Ensure a positive and supportive user experience throughout the remote engagement process.

Requirements

• Proven experience in a customer support, technical support, or coordination role, preferably in a remote setting.
• Excellent communication, problem-solving, and interpersonal skills.
• Proficiency in using various digital communication and collaboration tools.
• Patience and empathy in assisting individuals with varying levels of digital literacy.
• Ability to work independently and manage time effectively in a remote environment.

Benefits

• Competitive salary and the flexibility of fully remote work.
• Opportunities to contribute to meaningful digital inclusion projects.
• Professional development and training in remote collaboration tools.
• Supportive virtual team environment.
• Home office stipend or equipment provision.