Remote Support Coordinator

About the Role

Our client is seeking a motivated and organised Remote Support Coordinator to join their expanding team, working entirely from home. This role is fundamental in providing essential remote support services to individuals who require assistance with accessing social care and community resources. You will be the primary point of contact for clients, guiding them through available support systems and ensuring their needs are met effectively. This is an excellent opportunity for an individual with strong communication skills and a passion for helping others, seeking a flexible remote-first position based in the Bradford area, but serving a wider client base.

Key Responsibilities

• Provide remote guidance and support to clients via phone, email, and video conferencing, assisting them with various needs.
• Conduct remote needs assessments to understand client requirements and identify appropriate support pathways.
• Liaise with external agencies and service providers to coordinate referrals and ensure seamless delivery of support.
• Maintain accurate and confidential client records using digital case management systems.
• Develop and manage a schedule of client interactions and follow-ups to ensure ongoing support.
• Offer emotional support and encouragement, empowering clients to access and utilise available resources effectively.

Requirements

• Proven experience in a support role , case management, or customer service environment.
• Excellent communication, listening, and interpersonal skills, with the ability to connect remotely.
• Strong organisational skills and the ability to manage multiple cases and priorities effectively.
• Proficiency in using standard office software and digital communication tools (e.g., Zoom, Teams, CRM systems).
• A genuine desire to help individuals and a compassionate, patient demeanour.
• Ability to work autonomously and maintain a high level of productivity in a remote work setting.

Benefits

• Competitive salary and benefits package.
• Full-time employment with fully remote working arrangements.
• Comprehensive training and ongoing professional development opportunities.
• Flexible working hours to support work-life balance.
• Opportunity to make a significant positive impact from the comfort of your own home.
• A supportive online team environment and regular virtual check-ins.