Remote Support Coordinator

About the Role

Our client is actively seeking a dedicated Remote Support Coordinator to manage and oversee support services for a diverse client base, operating entirely from home. This critical role involves coordinating care plans, liaising with support workers and external agencies, and ensuring the highest standards of service delivery for individuals across various needs, including elderly care, disability support, and mental health assistance. The ideal candidate will be highly organized, possess excellent communication skills, and have a strong understanding of the social care sector. This is a fantastic opportunity to contribute to a forward-thinking organisation that embraces remote working, providing essential support services efficiently and effectively from anywhere in the UK, while focusing on the welfare of clients in the Portsmouth region and beyond.

Key Responsibilities

• Coordinate the scheduling and deployment of support workers to clients, ensuring optimal coverage and efficient route planning.
• Act as a primary point of contact for clients, their families, and support staff, addressing queries, concerns, and feedback promptly and professionally.
• Develop, review, and update client support plans in line with regulatory requirements and individual needs, liaising with healthcare professionals as necessary.
• Monitor the quality of service delivery, conducting regular checks and implementing improvement strategies to maintain high standards.
• Maintain accurate and up-to-date client records, service logs, and staff rotas using the company's digital management system.
• Facilitate communication between the support team, management, and other stakeholders, ensuring information flows smoothly and effectively.

Requirements

• Proven experience in a coordination, supervisory, or management role within the social care or community services sector.
• Strong understanding of care planning, client needs assessment, and regulatory compliance in the UK.
• Excellent organisational skills, with the ability to manage multiple tasks and priorities in a fast-paced environment.
• Exceptional communication and interpersonal skills, capable of building strong relationships remotely.
• Proficiency in using scheduling software, CRM systems, and other digital tools for remote work.
• Must have a reliable internet connection and a suitable home office setup for uninterrupted remote work.

Benefits

• Competitive annual salary commensurate with experience and responsibilities.
• Fully remote working position, offering flexibility and eliminating commute time.
• Comprehensive induction and ongoing professional development opportunities.
• Company pension scheme and access to employee wellness programs.
• Opportunity to work with a leading provider of social care services, making a real difference to clients across the Portsmouth area and nationally.
• A supportive and dynamic remote team culture with regular virtual team meetings and collaborative projects.