Remote Support Technician

About the Role

Our client is seeking a skilled and reliable Remote Support Technician to join their fully remote team, supporting users primarily in the Bristol area and across the UK. This role is crucial for ensuring smooth operation of IT systems and providing timely technical assistance to employees and clients. You will diagnose and resolve hardware, software, and network issues through remote access tools and communication channels. We are looking for individuals with a strong technical aptitude, excellent problem-solving skills, and the ability to work independently and collaboratively in a virtual environment.

Key Responsibilities

• Provide remote technical support for hardware, software, and network issues.
• Diagnose and troubleshoot user-reported problems using remote access tools.
• Install, configure, and update software and operating systems.
• Assist users with account management and access permissions.
• Document support requests, resolutions, and system configurations accurately.
• Collaborate with IT teams to escalate and resolve complex technical challenges.

Requirements

• Proven experience as a Support Technician or in a similar IT support role.
• Strong knowledge of operating systems (Windows, macOS), common applications, and network troubleshooting.
• Proficiency with remote desktop support tools and ticketing systems.
• Excellent problem-solving and analytical skills.
• Strong communication skills, with the ability to explain technical concepts clearly.
• Ability to work effectively and independently in a fully remote setting .

Benefits

• Competitive salary and potential for bonuses.
• Fully remote work opportunity with flexible scheduling.
• Comprehensive training and professional development opportunities.
• Health, dental, and vision insurance plans.
• A collaborative and innovative IT team environment.