Remote Systems Technician - Nottingham

About the Role

Our client is seeking a skilled and self-reliant Remote Systems Technician to provide vital support for their installation and maintenance operations, fully remotely based. This role is crucial for assisting field teams and clients with technical queries, troubleshooting complex issues, and ensuring the smooth operation of installed systems without the need for on-site presence. Working from home, you will leverage your technical expertise to deliver exceptional support, contributing to a high level of customer satisfaction and operational efficiency. This position is ideal for a proactive individual who thrives in an independent, digitally connected work environment, all while supporting operations connected to the Nottingham area.

Key Responsibilities

• Provide remote technical assistance and troubleshooting for installed systems and equipment.
• Guide field technicians and end-users through installation, maintenance, and repair procedures.
• Diagnose system faults using remote diagnostic tools and by analysing user-provided information.
• Escalate unresolved issues to senior technical staff with detailed problem descriptions.
• Update and maintain technical documentation, knowledge bases, and support logs.
• Monitor system performance and report on potential issues or trends.

Requirements

• Proven experience in a technical support or systems support role, preferably within Installation & Maintenance .
• Strong understanding of mechanical, electrical, or software systems relevant to the company's products.
• Excellent diagnostic skills and the ability to think logically to solve problems remotely.
• Proficiency with remote access and diagnostic software.
• Exceptional communication and interpersonal skills for remote interaction.
• Ability to work independently and manage time effectively in a remote setting.

Benefits

• Competitive annual salary and regular performance-based reviews.
• Fully remote position offering significant flexibility and work-life balance.
• Opportunities for professional development and acquiring new technical skills.
• Access to online training resources and support networks.
• Contribution to a company pension scheme and paid time off.