Remote Technical Lead - Installation & Maintenance

About the Role

Our client is seeking a highly skilled and experienced Remote Technical Lead to spearhead their remote installation and maintenance support division, operating from Nottingham, Nottinghamshire . In this crucial role, you will guide a team of remote engineers, oversee complex troubleshooting, and develop strategies to enhance the efficiency and effectiveness of remote support operations. This position is ideal for a seasoned technical professional who excels in a virtual leadership capacity, possesses exceptional problem-solving skills, and is passionate about delivering top-tier technical assistance and guidance to clients globally, all while enjoying the benefits of a fully remote work arrangement.

Key Responsibilities

• Lead, mentor, and manage a team of remote installation and maintenance engineers.
• Oversee complex technical support escalations and provide expert-level troubleshooting guidance.
• Develop and implement best practices for remote installation, maintenance, and support processes.
• Collaborate with product development and customer success teams to improve product reliability and supportability.
• Monitor team performance, identify training needs, and foster a culture of continuous improvement.
• Manage client relationships and ensure high levels of customer satisfaction through exceptional remote service.

Requirements

• Extensive experience (7+ years) in installation, maintenance, or technical support roles, with a significant portion in a remote capacity.
• Proven experience in leading and managing technical teams, preferably in a remote setting.
• Deep understanding of complex technical systems, diagnostics, and remote support methodologies.
• Exceptional communication, interpersonal, and problem-solving skills.
• Ability to manage multiple priorities and drive projects to successful completion in a virtual environment.
• Bachelor's degree in Engineering, Computer Science, or a related field, or equivalent practical experience.

Benefits

• Leading salary and executive-level benefits package.
• Fully remote work environment with flexibility in working hours.
• Opportunity to shape and lead a critical department.
• Comprehensive health, dental, and vision insurance.
• Generous professional development budget and opportunities for advancement.