Remote Technical Support Specialist - Installation & Maintenance

About the Role

Our client is seeking an innovative and highly capable Remote Technical Support Specialist to join their expanding virtual team, supporting customers across the UK. This role is integral to providing expert assistance for the installation and ongoing maintenance of specialized equipment, all managed through remote channels. You will be the first point of contact for customers experiencing technical challenges, guiding them through troubleshooting steps and providing solutions without the need for on-site visits. This is an exceptional opportunity for a technically proficient individual who thrives in a fully remote work environment and possesses outstanding communication skills to support a growing client base from Brighton or elsewhere.

Key Responsibilities

• Provide remote technical assistance and troubleshooting for equipment installation and maintenance queries.
• Guide customers through diagnostic procedures and successful resolution of technical issues via phone, email, and video calls.
• Develop and update technical documentation, knowledge base articles, and FAQs for remote support.
• Proactively monitor customer systems (where applicable) and provide remote support to prevent issues.
• Collaborate with on-site field teams to share information and facilitate complex problem resolution.
• Ensure timely and accurate logging of all customer interactions and support activities in the CRM system.

Requirements

• Proven experience in a technical support role, with a focus on remote troubleshooting and customer guidance.
• Strong understanding of mechanical and electrical principles relevant to Installation & Maintenance .
• Excellent verbal and written communication skills, with the ability to translate technical jargon into understandable terms.
• Proficiency in using remote support tools, diagnostic software, and ticketing systems.
• Self-motivated with the ability to manage workload and deadlines independently in a remote setting.
• A dedicated workspace with stable high-speed internet is required.

Benefits

• Enjoy the flexibility and autonomy of a fully remote position.
• Competitive salary and opportunities for performance-based bonuses.
• Continuous professional development and training on new products and technologies.
• Access to a supportive online community of colleagues and technical experts.
• Company-provided laptop and essential software licenses.