Remote Technical Support Specialist - Oxford

About the Role

Our client is seeking a technically proficient and customer-oriented Remote Technical Support Specialist to join their dynamic, remote-first team. This role is critical for providing advanced technical assistance to our customers, ensuring they can effectively utilize our products and services. You will diagnose and resolve complex technical issues, offer guidance, and contribute to a seamless user experience, all from the convenience of your home office, ideally within commuting distance of Oxford for occasional team meetups.

Key Responsibilities

• Provide expert technical support to customers via phone, email, and remote access tools.
• Diagnose, troubleshoot, and resolve hardware, software, and network-related issues.
• Document technical problems and resolutions accurately in the support ticketing system.
• Create and maintain technical documentation, FAQs, and knowledge base articles.
• Collaborate with engineering and product teams to report bugs and suggest improvements.

Requirements

• Proven experience in technical support or IT helpdesk roles, preferably in a remote capacity.
• Strong understanding of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Proficiency with remote support tools and ticketing systems.
• Effective communication skills, capable of explaining technical concepts to non-technical users.

Benefits

• Competitive salary with remote work advantages.
• Fully remote position with flexible working hours.
• Opportunities for professional certifications and skill enhancement.
• Contribution to cutting-edge technology development.
• A collaborative and innovative remote work culture.