Remote Telecoms Customer Support Specialist

About the Role

Our client is seeking a friendly and knowledgeable Remote Telecoms Customer Support Specialist to join their dedicated support team. This role is crucial for providing exceptional assistance to customers regarding their telecommunications services and products. You will be the first point of contact, resolving queries, troubleshooting technical issues, and ensuring a positive customer experience from your home office. This is a fantastic opportunity for individuals who excel at communication, problem-solving, and thrive in a virtual work environment, supporting a diverse customer base across the UK.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve technical issues related to internet, mobile, and landline services.
• Guide customers through setup processes, feature usage, and billing inquiries.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify customer needs and proactively offer solutions or escalate complex issues.
• Contribute feedback to improve customer support processes and product offerings.

Requirements

• Proven experience in a customer support or helpdesk role, preferably in telecoms.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and patience when assisting customers.
• Proficiency with CRM software and ticketing systems.
• Ability to work independently and manage time effectively in a remote setting.
• A stable internet connection and a dedicated home workspace.

Benefits

• Competitive annual salary.
• Comprehensive health, dental, and vision insurance.
• Paid training and ongoing professional development.
• Flexible remote working schedule.
• Employee discounts on telecom services.