Remote Telecoms Support Engineer

About the Role

Our client is actively seeking a skilled Remote Telecoms Support Engineer to join their fully remote team, supporting customers and network operations from anywhere in the UK. This position is pivotal in providing second and third-line technical support for a range of telecommunications services and products. You will be instrumental in resolving complex customer issues, diagnosing network faults, and ensuring the continuous availability of our client's solutions. The ideal candidate thrives in a remote work environment, possesses exceptional troubleshooting abilities, and is passionate about delivering outstanding technical support within the telecoms industry.

Key Responsibilities

• Provide advanced technical support to customers and internal teams via phone, email, and ticketing systems.
• Diagnose and resolve complex network and hardware issues related to telecoms equipment and services.
• Perform remote troubleshooting, configuration changes, and system upgrades.
• Collaborate with engineering and product development teams to identify root causes and implement permanent solutions.
• Maintain detailed records of support interactions, technical issues, and resolutions in the CRM system.
• Develop and update technical documentation, knowledge base articles, and FAQs for common issues.

Requirements

• Proven experience in a Telecoms Support Engineer role or similar technical support position.
• Strong knowledge of IP networking, VoIP , mobile networks (3G, 4G, 5G), and related protocols.
• Demonstrated ability to troubleshoot complex technical problems effectively and efficiently.
• Experience with network monitoring tools and remote management platforms.
• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly.
• Must be comfortable working autonomously in a remote setting, managing your own workload and schedule.

Benefits

• Competitive salary commensurate with experience and remote work flexibility.
• Full remote working arrangement, allowing for flexibility in location across the UK.
• Generous annual leave allowance and company-wide holidays.
• Opportunities for professional development and obtaining industry-recognized telecoms certifications.
• A supportive virtual team environment with regular online collaboration and social events.