Remote Telecoms Support Engineer

About the Role

Our client is excited to recruit a proficient Remote Telecoms Support Engineer to join their globally distributed team. This fully remote position will focus on providing high-level technical support and troubleshooting for a wide range of telecommunications systems and services. You will be the first point of contact for complex technical issues, working diligently to diagnose and resolve problems remotely for customers and internal teams. This is a fantastic opportunity for a skilled engineer who thrives on problem-solving and excels in a remote work environment, contributing to the seamless operation of critical communication networks.

Key Responsibilities

• Provide remote technical support for telecommunications infrastructure, including VoIP, mobile, and data networks.
• Diagnose and resolve complex network and system issues, identifying root causes.
• Utilize remote access tools and diagnostic software to troubleshoot problems effectively.
• Escalate unresolved issues to higher-level support teams or engineering departments.
• Document all support activities, resolutions, and knowledge base articles.
• Collaborate with customer success and account management teams to ensure client satisfaction.

Requirements

• Demonstrable experience in a technical support or engineering role within the telecommunications industry.
• Strong understanding of VoIP technologies, SIP protocols, and mobile network infrastructure.
• Proficiency in diagnosing and troubleshooting network connectivity and performance issues.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Proven ability to work autonomously and manage workload effectively in a remote setting.

Benefits

• Competitive salary and remote work allowance.
• Flexible working hours to accommodate different time zones.
• Comprehensive health insurance coverage.
• Generous budget for home office setup and professional development.
• A fully remote, collaborative work culture with regular virtual team interactions.