Remote Telemetry Technician

About the Role

Our client is seeking a dedicated Remote Telemetry Technician to join their expanding technical support division, operating entirely remotely from Birmingham . In this pivotal role, you will be responsible for monitoring, diagnosing, and resolving issues with advanced telemetry systems used by our clients nationwide. You will leverage sophisticated diagnostic tools and remote access technologies to ensure continuous uptime and optimal performance of critical infrastructure. This is an exceptional opportunity for an IT-savvy individual who excels at problem-solving independently and thrives in a virtual work environment, contributing to a seamless service delivery model that supports clients from their own homes.

Key Responsibilities

• Monitor real-time data streams from telemetry devices and systems using specialized software.
• Diagnose and troubleshoot technical issues remotely, identifying hardware, software, or network-related faults.
• Perform remote configuration, updates, and maintenance on telemetry equipment.
• Document all diagnostic steps, resolutions, and client interactions in a ticketing system.
• Provide remote technical assistance to end-users and on-site support teams.
• Escalate complex issues to senior engineers or specialized departments when necessary.

Requirements

• Proven experience in a technical support, IT, or telemetry-related role.
• Strong understanding of networking concepts, protocols, and remote access tools.
• Proficiency in diagnosing and resolving hardware and software issues.
• Excellent analytical and problem-solving skills, with a keen eye for detail.
• Strong written and verbal communication skills for effective remote collaboration and client support.
• Experience with data monitoring and analysis tools is highly desirable.

Benefits

• Competitive salary package commensurate with experience.
• Fully remote working arrangement, offering flexibility and work-life balance.
• Comprehensive benefits including health, dental, and vision insurance.
• Access to continuous learning and professional development opportunities.
• Be part of a forward-thinking company that values innovation and employee well-being in Birmingham .