Open roleExternal
Remote Tour Guide Coordinator
- plymouth, devon, PL1, United Kingdom
- Permanent·Remote
- Full time
- £38,000 - £38,000 Per Annum
Job Description
About the Role
Our client is seeking an enthusiastic and detail-oriented Remote Tour Guide Coordinator to manage and support their team of tour guides operating in scenic Plymouth and surrounding areas. This role is fully remote, requiring excellent organizational skills and the ability to coordinate logistics, schedules, and communication with guides and clients effectively using digital tools. You will be the key liaison, ensuring smooth operations, high-quality tour experiences, and timely resolution of any issues that may arise. This is an ideal position for someone passionate about travel and local history who excels in a remote work setting.
Key Responsibilities
- Coordinate and manage the daily schedules of tour guides, ensuring optimal coverage and efficient tour delivery.
- Serve as the primary point of contact for guides, providing support, information, and assistance as needed.
- Manage booking inquiries and client communications, ensuring accurate information and timely responses.
- Liaise with local partners and suppliers to arrange tour logistics, such as transportation and entry tickets.
- Handle any operational issues or client concerns that arise during tours, providing prompt and effective solutions.
- Maintain records of tours, guide performance, and client feedback for reporting purposes.
Requirements
- Previous experience in tourism operations , coordination, or a similar customer-facing role.
- Demonstrated ability to manage tasks and teams remotely.
- Excellent organizational, time management, and multitasking skills.
- Strong communication and interpersonal abilities, with proficiency in virtual collaboration tools.
- Knowledge of the Plymouth area and its attractions is a strong plus.
Benefits
- Competitive salary and performance-based incentives.
- Full remote working arrangement with flexible hours.
- Opportunities to contribute to unique tourism experiences.
- Professional development in operations and customer management.
- A dynamic role supporting a passionate team of guides.