Remote Trainee IT Support Technician

About the Role

Our client is seeking an enthusiastic and technically minded individual to join their team as a Remote Trainee IT Support Technician , based in Leeds but operating entirely remotely. This apprenticeship is your gateway into the world of IT support, where you will learn to diagnose and resolve a wide range of technical issues for users. You'll be providing essential support through various channels, gaining practical experience with hardware, software, and networking. This role is perfect for someone who loves troubleshooting, enjoys helping others, and is looking for a structured, remote-first learning experience to kickstart their IT career.

Key Responsibilities

• Provide first-line technical support to users via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and applications.
• Document support requests and resolutions accurately.
• Escalate complex issues to senior IT staff when necessary.

Requirements

• A strong passion for IT and technology.
• Basic understanding of computer hardware, operating systems, and common software.
• Excellent problem-solving and customer service skills.
• Ability to work independently and manage time effectively in a remote setting.
• Must be eligible for an apprenticeship program in the UK.

Benefits

• Competitive apprenticeship salary.
• Gain a recognized qualification in IT Support.
• Full remote working arrangement, providing flexibility and comfort.
• Mentorship and training from experienced IT professionals.
• Clear pathway for career progression within the IT department, even from a Leeds base.