Remote Travel GDS Support Specialist

Platinum Travel Recruitment are collaborating with a forward thinking travel company who are now seeking an experienced Remote Travel GDS Support Specialist who will be dedicated to providing proactive operational support to Travel Advisors, managing day-to-day requests to ensure efficient and seamless business operations, including handling emergency requests outside of standard working hours.

This travel company have a great reputation in the travel industry offering career growth within a supportive team

Remote Travel GDS Support Specialist Duties:

• Manage requests submitted to all Operations desks via Salesforce within SLA

• Provide support with requests related to issuing, reissuing and refunding complex tickets

• Assist Advisors in navigating systems including Atriis, Concur, Roomservice, Dolphin, and Apexx.

• Deliver ad hoc training sessions to enhance Advisors process knowledge and efficiency

• Handle incoming calls and direct them to the appropriate department or channel

• Assist with the processing and coordination of group bookings

• Support Advisors with NDC requests by guiding them through the GDS booking process across Sabre, Travelport and Amadeus

• Participate in monthly team meetings to review performance and updates

Remote Travel GDS Support Specialist – Essential Requirements:

• Experience in business and/or leisure travel is imperative.

• Able to work Friday to Tuesday.

• Advanced proficiency in Sabre, Galileo, and Amadeus to a training standard, with strong fares and ticketing knowledge (published / net fares / NDC).

• Strong knowledge of British and European rail systems, including Evolvi, Voyages SNCF and Trainline.

• Solid understanding of group booking processes.

• Experience of using Atriis and/or Concur.

• Strong overall knowledge of travel products and services.

• Ability to perform effectively in a fast-paced, high-pressure environment while meeting company SLA.

• Exceptional communication & customer service skills.

• Strong command of the English language, both written and verbal.

• Good understanding of the leisure Tour Operator fares.

• Familiarity with Microsoft Teams, Salesforce and Excel is desirable but not essential.

Remote Travel GDS Support Specialist – Benefits:

• Supportive team

• Lucrative bonus – salary negotiable depending on experience

• Pension Scheme

• Remote working (UK only)

• Generous holiday leave entitlement

• Dental

• Life & health insurance

• Health insurance

• Plus many more benefits