Repairs and Voids Support Officer

Help Deliver a Repairs Service That Puts Residents First

About the role

Are you an organised and proactive administrator with a talent for managing complex processes and solving problems? Do you thrive in a fast-paced environment where no two days are the same?

At Hillingdon Council, we're committed to putting our residents first. We're looking for a Repairs and Voids Support Officer to join our Maintenance Service and play a vital role in supporting the delivery of high-quality repairs and voids services across the borough.

This is an excellent opportunity to join a dedicated team where your organisational skills, attention to detail and customer-focused approach will help ensure residents receive an efficient, responsive and professional service.

As a Repairs and Voids Support Officer, you will provide high-quality technical and administrative support to our Repairs and Voids teams, helping to coordinate work, maintain accurate records, manage financial processes and support service performance.

Working closely with operational managers, contractors and colleagues across the service, you'll help ensure repair requests, void property activities and related administrative processes are managed effectively and in line with performance targets.

You will:

• Provide comprehensive administrative support to the Repairs and Voids Service.
• Respond to customer enquiries and ensure issues are escalated appropriately.
• Support the delivery of routine, complex and emergency work activities.
• Monitor, update and maintain service records and management systems.
• Assist with financial administration, including processing payments and resolving queries.
• Produce reports and management information to support operational performance.
• Coordinate meetings, maintain action trackers and support team planning activities.
• Work collaboratively across teams to ensure services are delivered efficiently and effectively.
• Contribute to continuous improvement initiatives that enhance service delivery and resident satisfaction.

About You

We're looking for a highly organised individual who can manage competing priorities while maintaining excellent levels of accuracy and customer service.

You will bring:

• Strong administrative experience within a busy service environment.
• Excellent organisational skills and the ability to prioritise workloads effectively.
• Experience working with databases, case management systems or similar business systems.
• Strong attention to detail and a commitment to maintaining accurate records.
• Confidence in handling complex enquiries and problem-solving independently.
• Excellent verbal and written communication skills.
• Experience supporting financial processes and working within established procedures.
• Good Microsoft Office skills, particularly Outlook, Word and Excel.
• A flexible and collaborative approach with a commitment to delivering excellent customer service.

What We Offer

At Hillingdon, you'll be part of an organisation that values its people and the contribution they make to our residents and communities.

We offer:

• A supportive and inclusive working environment.
• Learning and development opportunities to help you grow your career.
• Flexible working arrangements where service needs allow.
• Generous annual leave entitlement.
• Access to the Local Government Pension Scheme.
• A commitment to employee wellbeing and professional development.

Join Us

If you're looking for an opportunity to use your administration and customer service skills to support an essential frontline housing service, we'd love to hear from you.

Here’s a comprehensive overview of the fantastic benefits we provide:

• Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
• 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
• Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
• Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
• Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
• Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
• Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
• Perkbox Benefits – Access a variety of offers and discounts through our Perkbox Benefits.
• Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
• Travel Support – Make your daily commute easier with our season ticket loans and free car parking.
• Trade Union Membership – The Council recognises UNISON, Unite, AEP and GMB and supports employees’ freedom of choice in relation to trade union membership.

Equity, Diversity and Inclusion Statement

At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly.

The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities.

Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success.

Recruitment Information

Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We believe in the option to choose, so candidates declaring a disability have the choice to opt in for consideration under this scheme, on a ‘per application’ basis.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment.

Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject to the following pre‑employment screening:

• 2 years of Referencing

Please note:

Priority will be given to those at risk of redundancy within Hillingdon Council.

Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.

It may be necessary due to a high volume of applications to close this role early.

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