Reservations & Reception Agent - W Edinburgh

Additional Information

Job Number

Job Category Rooms & Guest Services Operations

Location 1 St James Square, Edinburgh, Scotland, United Kingdom, EH1 3AXVIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

W Edinburgh is hiring a Reservations and Reception Agent to join the Beverage & Food team! We invite you to play an integral part in bringing to life this award-winning hotel, situated in the heart of Edinburgh. With W Edinburgh winning the coveted “Scottish Hotel of the Year 2025” award and entering the Forbes Travel Guide with a prestigious “Recommended” rating for 2026, now is the perfect time to join the team and take your career to the next level.

About The Role

Reporting to the Beverage & Food Operations Manager, you will be a key point of contact for our guests during their booking and arrival process when using any of our bars and restaurant. You will make them feel welcome, make and confirm reservations, give suggestions to enhance their time with us, and ensuring they have the best possible time whilst with us.

Be expected to assist all guests wanting to ensure the best experience by checking availability, noting any special requests and requirements, and relaying all relevant information to appropriate teams.

Joining the team means you will be instrumental to the success of the hotel’s operations. We are looking for someone who is detail-oriented, a people-person and passionate!

As Reservations and Reception Agent, key aspects of your role will include:

• Understanding and selling the products on offer of our bars and restaurant.
• Ensure guests are booked in according to the floor plan and availability.
• Communicate any important guest information to the relevant department and management team.
• Work as part of a wider team reception team across our bars and restaurant.
• Take responsibility for ensuring a seamless guest experience.
• Make and confirm reservations via email and telephone.
• Use the hotel’s restaurant reservations system to log and update reservations, ensuring all guest information is accurately recorded.

Our ideal Reservations and Reception Agent is someone who has:

• Confidence interacting with guests via telephone, email and chat services
• Good communication skills – both written and verbal English
• Multi-tasking skills and thrives in fast paced environments
• Previous experience in using restaurant reservations systems – experience with SevenRooms would be a plus.
• The ability to work in a team
• A positive mindset
• A genuine passion for working in hospitality

In return for your hard work, we give you:

• World class training and development, including leadership development
• Unlimited career opportunities (internationally and locally)
• Wellness and mental health programmes
• Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
• Discounts for your friends and family
• Specially curated discounts in thousands of shops

About The Property

W Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a façade featuring a winding steel ribbon – reflecting the city’s festival spirit – this 12- storey structure is the centerpiece of Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments.

This W hotel helps redefine the city’s hospitality landscape. Accordingly, it fuses the brand’s signature amenities with modern design and W Happenings, highlighting what’s new in design, fashion, music and culture.

Built in 2023, this new W hotel accommodates guests across 244 stylish guestrooms, including 45 suites. While staying here, guests benefit from the brand’s signature Whatever / Whenever service philosophy.

A real highlight of this property is its rooftop bar and outdoor terrace, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned‑in, up‑for‑anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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