Resident Engagement Project Manager

We are currently looking for an experienced Resident Engagement Project Manager to support the delivery of a new Resident Engagement Strategy over an initial 6-month period.

The role will focus on embedding five Housing Management Boards and a new Resident Advisory Panel, developing resident scrutiny arrangements and delivering a number of key resident involvement projects.

The Role

• ·Embedding five Housing Management Boards and a new Resident Advisory Panel.
• ·Establishing governance, administration and working arrangements for each board.
• ·Developing board work programmes and resident scrutiny activity.
• ·Supporting boards to gather evidence and scrutinise Housing services.
• ·Developing and commissioning a resident training programme.
• ·Producing reports on board activity, findings and recommendations.
• ·Working with Housing service leads to provide boards with relevant service and performance information.
• ·Delivering a co-produced review of the resident grant programme.
• ·Commissioning a framework for Independent Tenant Adviser (ITA) services.
• ·Commissioning ITA and mentoring provision for board members.
• ·Developing online information hubs for each board.
• ·Managing participant payments in line with financial procedures.
• ·Delivering projects in line with procurement and contract requirements.

Key Requirements

• ·Experience delivering resident engagement, tenant involvement or resident scrutiny within social housing.
• ·Experience establishing or managing resident boards, panels or scrutiny groups.
• ·Experience developing and delivering resident scrutiny programmes.
• ·Experience commissioning resident training, mentoring or Independent Tenant Adviser services.
• ·Project management experience within Housing.
• ·Experience delivering service reviews and resident involvement projects.
• ·Experience producing reports and recommendations for senior management.
• ·Knowledge of social housing resident engagement and scrutiny requirements.
• ·Experience working within Council financial and procurement procedures.·Availability to attend resident meetings and events outside normal office hours when required.

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