Open role
Resident Liaison Officer (RLO)
- Aggregated by CV-Library
- GU1, Jacob's Well, Surrey
- Contract
- Full Time
Job Description
Resident Liaison Officer (RLO) – Temporary Contract
Location: GU1 and Surrounding area
Duration: Approx.2-4 weeks (depending on project)
Start: Immediate / Short notice
Rate: Competitive (DOE)
Company Overview
Actaris Site Services are supporting a leading contractor delivering K&B's across social housing in GU1. We are currently recruiting experienced Resident Liaison Officers (RLOs) to support multiple Sites
Role Overview
As a Resident Liaison Officer, you will act as the key point of contact between site teams and residents, ensuring works are delivered with minimal disruption and maintaining strong communication throughout the programme.
Key Responsibilities
* Liaise with residents prior to, during, and after works
* Arrange and manage resident appointments and access
* Handle resident enquiries, concerns, and complaints professionally
* Provide clear updates on works, schedules, and any changes
* Work closely with Site Managers and operatives to ensure smooth delivery
* Maintain accurate records of all resident interactions
* Support vulnerable residents where required
Requirements
* Proven experience as an RLO within social housing or construction
* Strong communication and interpersonal skills
* Ability to manage multiple properties/sites
* Confident handling complaints and resolving issues
* Organised, proactive, and professional approach
* Full UK driving licence (essential) Own Transport
Desirable
* Experience working on K&B's
* Knowledge of housing association procedures
What’s on Offer
* Immediate start available
* Flexible short-term contracts
* Opportunity to work with a reputable contractor
* Potential for ongoing work across future projects
Location: GU1 and Surrounding area
Duration: Approx.2-4 weeks (depending on project)
Start: Immediate / Short notice
Rate: Competitive (DOE)
Company Overview
Actaris Site Services are supporting a leading contractor delivering K&B's across social housing in GU1. We are currently recruiting experienced Resident Liaison Officers (RLOs) to support multiple Sites
Role Overview
As a Resident Liaison Officer, you will act as the key point of contact between site teams and residents, ensuring works are delivered with minimal disruption and maintaining strong communication throughout the programme.
Key Responsibilities
* Liaise with residents prior to, during, and after works
* Arrange and manage resident appointments and access
* Handle resident enquiries, concerns, and complaints professionally
* Provide clear updates on works, schedules, and any changes
* Work closely with Site Managers and operatives to ensure smooth delivery
* Maintain accurate records of all resident interactions
* Support vulnerable residents where required
Requirements
* Proven experience as an RLO within social housing or construction
* Strong communication and interpersonal skills
* Ability to manage multiple properties/sites
* Confident handling complaints and resolving issues
* Organised, proactive, and professional approach
* Full UK driving licence (essential) Own Transport
Desirable
* Experience working on K&B's
* Knowledge of housing association procedures
What’s on Offer
* Immediate start available
* Flexible short-term contracts
* Opportunity to work with a reputable contractor
* Potential for ongoing work across future projects