Resident Liaison officer

Resident Liaison Officer | Tenant Liaison | Social Housing | Retrofit & Decarbonisation | Temp to Perm

Job Title: Resident Liaison Officer (RLO) – Estate Retrofit

Location: Erith Area, Kent (Local Estate Patch)

Pay Rate: £23.00 per hour (Umbrella) OR £17.32 per hour (PAYE direct)

Contract Type: Temp to Perm (Immediate contract start with a seamless route to a permanent role)

Hours: Monday to Friday, Standard Day Shift (37.5 – 40 hours per week)

Mandatory Requirements: Prior RLO / Social Housing Experience & Full UK Driving Licence with Own Vehicle

Are you a passionate, people-focused Resident Liaison Officer looking for an exciting new challenge on a major green housing initiative

We are thrilled to be hiring a dedicated RLO to lead resident communications for a brand-new retrofit scheme transforming an estate in the Erith area! This is a fantastic Temp to Perm opportunity to join a forward-thinking, growing contractor making real, sustainable improvements to local social housing.

In this role, you will be the absolute heartbeat of the project—acting as the primary bridge between residents, site management, and specialist energy-efficiency trade teams during high-impact decarbonisation and fabric-first upgrades.

Why You’ll Love This Opportunity!

Transformative Green Project: Play a key role in boosting energy efficiency, lowering carbon footprints, and helping local residents save on energy bills.

Great Temp to Perm Pathway: Immediate income via weekly pay, transitioning seamlessly into a stable, long-term permanent role.

Competitive Earnings: Earn £23.00/hr (Umbrella) or £17.32/hr (PAYE direct) + holiday accrual.

Supportive & Energetic Team: Join a dynamic site setup where tenant satisfaction, high standards, and team collaboration come first!

Key Responsibilities

Community & Tenant Engagement: Act as the main face of the project, delivering introductory letters, conducting resident inductions, and explaining upcoming retrofit works (insulation, ventilation, heating upgrades).

Survey Coordination & Choice Selections: Carry out pre-start home assessments, guide residents through choices where applicable, and record special access or vulnerability requirements.

Access Management: Work hand-in-hand with site supervisors and sub-contractors to schedule property access, keeping installation programmes strictly on track.

De-escalation & Issue Resolution: Proactively resolve resident concerns, manage access refusals with empathy, and address day-to-day queries on-site before they turn into formal complaints.

Documentation & Handover: Maintain detailed communication logs, complete customer satisfaction surveys, and guide residents through final property sign-offs.

What We Are Looking For:

Proven RLO Experience: Demonstrable history working as an RLO or TLO in social housing (experience with retrofit, Decent Homes, or planned maintenance schemes is ideal).

Driver: Must hold a Full UK Driving Licence and have access to your own reliable vehicle for daily travel across the Erith patch.

People Person: Outstanding communication skills, high empathy, natural conflict-resolution abilities, and a upbeat, professional attitude.

Organized Mindset: Ability to handle paperwork, update site logs, and manage daily schedules efficiently.

How to Apply:

If you’re an experienced RLO ready to make a genuine impact on an exciting retrofit project in Erith, click APPLY NOW with your updated CV for immediate consideration!

Keywords: Resident Liaison Officer, RLO, Tenant Liaison Officer, TLO, Retrofit, Decarbonisation, SHDF, PAS 2035, Social Housing, Housing Association, Erith, Bexley, Dartford, Kent, Temp to Perm