Resident Liaison Officer
- haywards heath, west sussex, RH16, United Kingdom
- Contract·On-site
- Full time
Job Description
Check below to see if you have what is needed for this opportunity, and if so, make an application asap.
Resident Liaison Officer
Salary/Day Rate:
£180 - £220 / day,
Location: Haywards Heath
Full time – Temp to Perm
Start Date: ASAP
The Opportunity
Our client, a leading construction contractor, is looking to appoint an experienced Resident Liaison Officer to support the successful delivery of a major construction project in Haywards Heath.
This is an excellent opportunity for a personable and proactive individual to become the key point of contact between the site team and residents, businesses and the wider community throughout the construction programme.
Working closely with the Project Lead and Construction Manager, you'll play a vital role in keeping residents informed, managing enquiries and concerns, and ensuring a positive customer experience throughout the project.
Key Responsibilities
- Act as the main point of contact for residents, businesses and local stakeholders affected by the project.
- Build positive relationships with residents and ensure excellent customer service throughout the construction programme.
- Keep residents informed of upcoming works, access requirements and programme updates.
- Organise and attend resident meetings, drop-in sessions and community engagement events.
- Produce and distribute newsletters, letters and project communications.
- Respond promptly to resident enquiries, complaints and concerns, ensuring issues are resolved professionally and efficiently.
- Maintain accurate records of resident interactions, complaints and resolutions.
- Work closely with the site management team to minimise disruption to residents wherever possible.
- Support the project team in delivering a positive customer journey from start to completion.
- Liaise with local authorities, housing providers and community organisations where required.
- Ensure all communications reflect the company's commitment to customer satisfaction and community engagement. xwwtmva
About You
We're looking for someone who enjoys working with people and has previous experience in a customer-facing role within construction or social housing.
You'll ideally have experience as a:
- Resident Liaison Officer (RLO)
- Tenant Liaison Officer (TLO)
- Customer Liaison Officer
- Resident Engagement Officer
- Housing Officer