Residential Lettings Manager

About the Role

Our client is looking for a dynamic and experienced Residential Lettings Manager to lead their busy branch in Sunderland . This is a key leadership position, responsible for driving the lettings department forward, managing a team of negotiators, and overseeing all aspects of the rental property process from instruction to move-in. You will play a vital role in increasing market share and ensuring the delivery of exceptional customer service in the competitive Tyne and Wear lettings market . The successful candidate will have a strong understanding of landlord and tenant legislation and a passion for delivering outstanding results.

Key Responsibilities

• Manage and motivate a team of lettings negotiators to achieve and exceed targets.
• Generate new business by actively marketing the company's lettings services to landlords.
• Oversee the entire lettings process, including property valuations, viewings, referencing, and contract negotiation.
• Ensure compliance with all relevant landlord and tenant legislation and industry best practices.
• Build and maintain strong relationships with landlords and tenants, providing excellent customer service.
• Manage supplier relationships, including contractors for property maintenance and repairs.

Requirements

• Proven experience in a senior role within residential lettings, preferably as a manager or assistant manager.
• In-depth knowledge of the Sunderland and Tyne and Wear lettings market .
• Strong understanding of lettings legislation and best practices.
• Excellent leadership, communication, and negotiation skills.
• Full UK driving license and access to a vehicle.
• Proficiency in lettings software and CRM systems.

Benefits

• Competitive salary and a generous commission structure based on performance.
• Opportunity to lead and shape a thriving lettings department.
• Regular performance reviews and career development support.
• Generous holiday allowance.
• A positive and supportive team culture within a reputable agency.