Restaurant General Manager - The Soak

The Clermont Victoria is a stunning city centre venue close to many of London's famous landmarks and on the periphery of the busiest train station in Europe. This 345 bedroom hotel has recently undergone a £20m transformation and is a luxury 4 star deluxe hotel.

What you’ll be doing

As Restaurant General Manager, you’ll take full ownership of the day-to-day operation of The Soak, leading both the guest experience and commercial performance of the venue. You’ll inspire and develop your team to deliver consistently high standards while creating an environment that feels energetic, inclusive and guest-focused. Working closely with hotel leadership and support teams, you’ll ensure the venue continues to grow its reputation as a destination within the local area and beyond. Responsibilities include:

Guest Experience & Service Excellence

• Lead from the front to deliver exceptional guest experiences at every touchpoint
• Create a warm, vibrant and welcoming atmosphere throughout the venue
• Ensure service standards are consistently delivered and continuously elevated
• Handle guest feedback and service recovery with professionalism and care
Leadership & Team Development
• Inspire, coach and develop a high-performing front-of-house team
• Create a positive and engaging team culture where people feel valued and supported
• Drive performance through regular feedback, training and development
• Support recruitment, onboarding and succession planning within the department

Commercial Performance

• Drive revenue growth and maximise profitability across food and beverage operations
• Monitor labour, payroll and cost controls in line with business objectives
• Identify opportunities to increase covers, guest spend and repeat business
• Work closely with Sales and Marketing teams to support promotions, activations and events

Operations & Compliance

• Oversee the smooth day-to-day operation of the restaurant and bar
• Ensure compliance with health & safety, licensing and food safety standards
• Maintain high presentation standards across all guest-facing areas
• Collaborate closely with kitchen and hotel teams to ensure seamless service delivery

Brand & Community Engagement

• Act as an ambassador for The Soak and Clermont Victoria within the local community
• Build relationships with regular guests, local businesses and partners
• Support initiatives that strengthen the venue’s reputation and visibility

What you’ll bring

We’re looking for someone with strong operational leadership, commercial awareness and a genuine passion for hospitality.

• Previous experience in a Restaurant General Manager or senior F&B leadership role
• Strong understanding of restaurant and bar operations within a fast-paced environment
• Proven ability to lead, motivate and develop high-performing teams
• Excellent guest service and relationship-building skills
• Strong commercial awareness and experience managing budgets and performance
• Positive, energetic and highly guest-focused
• Confident leading from the front in a busy hospitality environment
• Commercially minded with a proactive and solutions-focused approach
• Organised, adaptable and calm under pressure
• Passionate about people, service and creating memorable experiences

What you’ll get in return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:

• Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend – Earn up to £1000 when friends join our team
• Interest-Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line – Free, confidential advice
• Be Well Platform – Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
• Social & Seasonal Events – Fun, inclusive celebrations
• People Council – A platform for every voice
• Paid Volunteering Days – Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.

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