Open roleExternal
Restaurant Supervisor
- nottingham, nottinghamshire, NG1 1DL, United Kingdom
- Permanent·Remote
- Full time
- £35,000 - £35,000 Per Annum
Job Description
About the Role
Our client is looking for an enthusiastic and service-oriented Restaurant Supervisor to join their vibrant team, working remotely to support their digital dining platform and customer engagement initiatives. This role involves overseeing the online guest experience, managing customer inquiries through various digital channels, and ensuring seamless communication between customers and kitchen operations for delivery and takeaway services. You will play a key part in maintaining brand standards and driving customer satisfaction in a fast-paced, digitally-focused hospitality environment.
Key Responsibilities
- Supervise and coordinate customer interactions and order fulfillment for online dining services.
- Respond to customer inquiries and feedback received via digital platforms, ensuring timely and effective resolution.
- Liaise with kitchen and delivery teams to ensure accuracy and efficiency of orders.
- Monitor online reviews and social media channels, addressing comments and escalating issues as needed.
- Assist in developing and implementing strategies to enhance the online customer experience and loyalty.
Requirements
- Previous experience in a supervisory role within the hospitality or food service industry.
- Strong customer service skills and the ability to manage customer relations effectively in a remote setting.
- Proficiency in using online ordering systems, CRM software, and communication tools.
- Excellent communication skills, both written and verbal, with a keen eye for detail.
- Ability to work independently, manage time effectively, and adapt to changing priorities in a remote work setup.
Benefits
- Competitive salary with potential for performance-based incentives.
- Flexible remote working arrangements, allowing for work-life balance.
- Opportunities for professional development and training in digital hospitality.
- Be part of an innovative company shaping the future of dining in Nottingham and beyond.
- A supportive and collaborative remote team culture.