Retail Assistant Manager

Job Title: Assistant Manager

Salary for Assistant Manager: £35,056 starting salary + EOY bonus (1st Year ote £39,262)

We have a unique opportunity for an experienced Retail/Sales Manager (Deputy/Branch Manager) who is looking for a new and slightly different challenge to step into an exciting and varied role. You will need to have strong management experience and have a track record within sales, operations and customer services.

You will either need to be an existing Retail manager/Assistant/Deputy Manager, looking to make your next move and be someone who is confident with sales and passionate about delivering the highest levels of customer service.

Self storage is a very fast growing industry and our client are expanding their business at a fast pace, so there will be opportunities to develop your career into Store management and beyond. The company also offer a management accelarator development programme for all employees to support the progression.

Benefits for the Assistant Manager:

Generous bonus scheme;

Contributory pension scheme; Private medical insurance after qualifying period;

Enrolment on Management Development Programme to accelarate growth;

30 days Paid Annual Leave (includes Bank Holidays) - rises with length of service

Staff discount on storage and retail products;

Perkbox - employee 'free perks’ scheme, which includes unlimited discounts on many high street retailers, restaurants, cinema's, UK attractions;

Class room induction training for all new hires

Core Responsibilities:

Sales/Customer Service

Sell storage space (via phone, email and face to face); ensuring the customer has all relevant information to make an informed decision, by explaining the features and benefits and price solutions;

Achieve sales targets by maximising all sales opportunities. This will include responding and following up on customer enquiries, challenging objections, upselling our retail products and closing sales;

Maintain a high level of customer service by sustaining a service culture where the customer is the priority and the companies values are maintained;

Resolve customer complaints, address customer concerns and explain company or store policies.

Manage and Train Employees

Responsible for the day-to-day supervision of employees, including performance management, organising rotas, sales training and delegating tasks;

Motivate staff to give their best results, praising them when things go well and appraising them of improvements where necessary;

Provide optimum levels of leadership, if required, encouragement, training and support in order to help others achieve their results and meet their budgets.

Assist the Store Manager with the development and growth of every aspect of the store. This includes ensuring all revenue and growth targets are achieved and effective control of all costs within reasonable jurisdiction;

Complete reports that would be submitted to the manager upon his/her return.

Maintenance and Administration:

Maintain a safe and healthy environment for both staff and customers, and work to a high specification in order to improve and maintain quality;

Maintain effective administration of the store so that company systems, policies and procedures are adhered to at all times;

Assist with the creation and implementation of effective marketing plans, monitoring and reviewing results at regular intervals. Create brand awareness, by promoting the store in the local community. Tasks may include visits to local shops and businesses, networking and organising local events. All employees are encouraged to present their marketing ideas.

Experience Required for Assistant Manager:

Self Storage experience is not necessary, but strong people management experience at some level is essential. Experience in achieving KPI’s is also a benefit in this role. The key aspects of the role are converting sales, people management, Operations and administration. The biggest challenge is taking responsibility in the Store Manager’s absence. Candidates who look for new and better ways of doing things are welcomed in this role.

Please apply now for immediate consideration and feel free to call us to find out more about this exciting opportunity