Retail Customer Service Advisor

About the Role

Our client is seeking a friendly and efficient Retail Customer Service Advisor to join their team in Plymouth , working in a hybrid capacity. This role is central to ensuring customers have a positive and supportive experience, whether in-store or through online channels. You will handle inquiries, resolve issues, process returns, and provide general assistance to enhance customer satisfaction and loyalty. This is a great opportunity for an individual with excellent communication skills and a passion for service to contribute to the company's reputation, blending in-store and remote support.

Key Responsibilities

• Provide exceptional customer service, addressing inquiries and resolving issues in a timely and professional manner.
• Process customer transactions, including sales, returns, and exchanges accurately.
• Assist customers with product information and offer solutions to meet their needs.
• Maintain a thorough understanding of store products, services, and policies.
• Handle customer feedback and complaints constructively, escalating complex issues as needed.

Requirements

• Previous experience in a customer service or retail role is highly desirable.
• Excellent communication, listening, and interpersonal skills.
• A patient and empathetic approach to customer interactions.
• Ability to manage multiple tasks and work effectively in a hybrid work model.
• Proficiency with point-of-sale (POS) systems and basic computer skills.

Benefits

• Competitive hourly rate.
• Flexible hybrid working arrangements.
• Staff discounts on products.
• Training and development opportunities.
• A supportive team environment in Plymouth .