Retail Customer Service Representative

About the Role

Our client is looking for a friendly and efficient Retail Customer Service Representative to join their team in Edinburgh . This role is vital in ensuring every customer has a positive and memorable shopping experience. You will be the primary point of contact for customers, handling inquiries, processing transactions, and resolving issues with professionalism and care. This hybrid role allows for a blend of in-store customer interaction and potential remote administrative tasks, offering flexibility while focusing on delivering exceptional service in a busy retail setting.

Key Responsibilities

• Greet customers warmly and assist them with their shopping needs and inquiries.
• Process sales transactions accurately using the point-of-sale (POS) system.
• Handle customer returns, exchanges, and complaints with empathy and efficiency.
• Maintain knowledge of current promotions, products, and store policies.
• Assist with store opening and closing procedures, including cash handling.
• Contribute to maintaining store tidiness and visual presentation standards.

Requirements

• Previous experience in customer service or a retail environment is preferred.
• Excellent communication and interpersonal skills.
• A positive attitude and a genuine desire to help customers.
• Ability to handle transactions accurately and efficiently.
• Basic computer literacy for POS systems and online inquiries.
• Flexibility to work varied shifts, including weekends as needed.

Benefits

• Competitive hourly rate and potential for performance-based incentives.
• Employee discounts on a wide range of products.
• Opportunities to develop customer service and retail skills.
• Flexible working arrangements as part of the hybrid model.
• A friendly and supportive team environment in our Edinburgh store.