Retail Operations Manager

About the Role

Our client is seeking a proactive and results-oriented Retail Operations Manager to lead and optimize operations for their retail outlets in the Birmingham area. This role is critical in ensuring a seamless customer experience, driving sales performance, and managing store operations effectively. You will be responsible for store standards, inventory management, staff training, and implementing operational improvements to boost profitability and customer satisfaction across multiple locations. The position requires a hands-on approach and a deep understanding of retail dynamics, contributing significantly to the company's presence in the West Midlands .

Key Responsibilities

• Oversee the day-to-day operations of multiple retail stores, ensuring adherence to company standards.
• Manage inventory levels, stock control, and visual merchandising to maximize sales potential.
• Recruit, train, and manage store staff, fostering a customer-centric and high-performing team environment.
• Analyze sales data and operational metrics to identify trends and implement strategies for improvement.
• Ensure compliance with all health, safety, and security regulations within the retail environment.

Requirements

• Previous experience in a senior retail management or operations management role.
• Strong knowledge of retail sales, merchandising, and inventory management systems.
• Demonstrated ability to lead and motivate a team to achieve sales targets.
• Excellent organizational and problem-solving skills.
• Commitment to delivering exceptional customer service.

Benefits

• Attractive salary with commission and bonus opportunities.
• Employee discounts on company products.
• Opportunities for career progression within a growing retail chain.
• Comprehensive benefits package including health coverage.
• A stimulating and fast-paced retail environment in Birmingham .