Retail Operations Supervisor

About the Role

Our client is seeking a proactive and organized Retail Operations Supervisor to support the management team at their busy store in Birmingham . This role is pivotal in ensuring the smooth day-to-day running of the store, focusing on operational efficiency, stock management, and team support. You will be instrumental in maintaining high standards of service and operational excellence, contributing to a positive shopping experience for all customers. This position offers a fantastic opportunity for an individual with a strong operational background in retail to grow their career within a reputable company.

Key Responsibilities

• Assist in managing inventory levels, including receiving, stocking, and conducting regular stock takes to ensure accuracy.
• Supervise and support retail associates with daily tasks, providing guidance and performance feedback.
• Ensure store presentation and merchandising standards are consistently met, adhering to brand guidelines.
• Handle customer inquiries and resolve complaints, escalating complex issues to store management as needed.
• Support the implementation of new operational procedures and initiatives to improve efficiency.
• Maintain a clean, safe, and organized store environment, ensuring compliance with health and safety regulations.

Requirements

• Previous experience in a supervisory or senior role within a retail environment.
• Strong understanding of retail stock control, merchandising, and operational processes.
• Excellent organizational and time-management skills, with the ability to multitask effectively.
• Good communication and people management skills, capable of motivating a team.
• Proficiency in point-of-sale (POS) systems and basic computer applications.
• A flexible approach to working hours, including availability for shifts covering weekends and busy periods in Birmingham .

Benefits

• Competitive salary and opportunities for overtime pay.
• Staff discounts on a wide range of products.
• Ongoing training and development programs to enhance your skills.
• Supportive management team and a collaborative workplace culture.
• Potential for career progression within the retail sector.