Retail Operations Supervisor

About the Role

Our client is looking for a proactive and organised Retail Operations Supervisor to support the management team at their busy store in Birmingham . This role is crucial in ensuring the smooth day-to-day running of the store, focusing on operational excellence and team support. You will work closely with the Store Manager and Assistant Manager to implement strategies that enhance efficiency, customer satisfaction, and team performance. This position offers a fantastic opportunity for an individual looking to grow their retail career in a key commercial hub, contributing directly to the store's success.

Key Responsibilities

• Assist in managing store operations, including stock control, merchandising, and cash handling.
• Supervise and guide retail associates, ensuring adherence to service standards and operational procedures.
• Support the implementation of visual merchandising directives to create an attractive store environment.
• Handle customer inquiries and resolve complaints effectively to ensure customer satisfaction.
• Participate in staff training and development initiatives to build team capabilities.
• Ensure the store maintains high standards of cleanliness, safety, and security.

Requirements

• Previous experience in a retail supervisory or senior sales associate role.
• Strong understanding of retail operations and customer service best practices.
• Excellent organisational skills and attention to detail.
• Good communication and leadership potential.
• Flexibility to work varied shifts, including weekends and occasional evenings.

Benefits

• Competitive salary and opportunities for performance-based incentives.
• Hybrid working model allowing for a balance between in-store and remote tasks where applicable.
• Generous employee discount on a wide range of products.
• Access to ongoing training and professional development.
• A collaborative team environment with clear paths for career progression.