Retail Sales Advisor

About the Role

Our client is looking for a friendly and customer-oriented Retail Sales Advisor to join their team, offering a fully remote working model to serve customers nationwide, with a base reference in Bristol . You will be the first point of contact for customers, providing information, processing sales, and ensuring a positive shopping experience through various digital channels. This role requires excellent communication skills and a genuine passion for helping customers find the right products. You will be integral in driving online sales and maintaining the company's reputation for exceptional service, all while working from home.

Key Responsibilities

• Engage with customers through live chat, email, and phone to answer product inquiries and provide sales support.
• Process customer orders accurately and efficiently, ensuring all details are correct.
• Offer personalized product recommendations based on customer needs and preferences.
• Handle customer complaints and resolve issues in a timely and satisfactory manner.
• Maintain an up-to-date knowledge of product offerings and promotions.
• Contribute to sales targets by providing outstanding customer service and sales assistance.

Requirements

• Previous experience in a customer service or sales advisor role, preferably within retail.
• Excellent communication skills, both written and verbal, with a friendly and professional tone.
• Proficiency in using CRM systems and online communication tools.
• A proactive approach to problem-solving and customer satisfaction.
• Ability to work independently and manage workload effectively in a remote setting.
• Strong understanding of sales techniques and customer relationship building.

Benefits

• Competitive salary with potential for performance-based incentives.
• Fully remote working position, providing flexibility.
• Comprehensive training on products and systems.
• Opportunities for career development within a growing company.
• Supportive virtual team environment.