Retail Sales Associate

About the Role

Our client is seeking enthusiastic and customer-focused Retail Sales Associates for their online retail operations, serving customers across the UK with a focus on supporting the Edinburgh based team remotely. While this is a remote role, it requires close coordination with the central retail hub. You will be responsible for engaging with customers online, assisting with product inquiries, processing orders, and providing support to ensure a positive shopping experience. This is an excellent opportunity for individuals who excel in customer interaction and thrive in a remote work environment, contributing to a dynamic online retail presence.

Key Responsibilities

• Engage with customers via live chat, email, and phone to provide product information and support.
• Process online orders accurately and efficiently, ensuring all details are correct.
• Handle customer inquiries, issues, and returns with professionalism and efficiency.
• Maintain up-to-date knowledge of products, promotions, and company policies.
• Collaborate with internal teams to resolve customer concerns and improve service delivery.

Requirements

• Proven experience in customer service, retail, or a related field.
• Excellent communication skills, both written and verbal.
• Proficiency with computers and online communication tools.
• A self-motivated individual capable of working independently from home.
• Familiarity with online retail environments and e-commerce platforms is a plus.

Benefits

• Competitive hourly rate with potential for performance bonuses.
• Flexible remote working hours.
• Opportunities for online training and skill development.
• Work from the comfort of your own home, supporting our Edinburgh operations.
• Be part of a growing e-commerce team with a strong customer focus.