Retail Store Supervisor | Lead Sales & Customer Experience

Job Description

Posted Thursday 6 August 2026 at 00:00

We are currently recruiting for a Retail Supervisor to work the following

40 hours a week, working 5 days a week Monday – Saturday (flexibility maybe needed)

Annual Salary £29,428

In order to fully support the growth of our store we are currently looking to recruit a Retail Supervisor to help the Store Management teamin overseeing the daily operations.

We are looking for someone who can demonstrate a passion for our business and aid in driving a team of Retail Sales Advisors to achieve sales targets and KPIs, as well as ensuring all health and safety aspects of the store are in line with compliance. The ideal person should be able to maintain high standard of presentation and customer service to create the best possible experience for every visitor. In this role you will have an opportunity to gain a widercommercialawareness and understanding around how Nisbets operates and delivers market leading products all over the world.You will be joining a team where you will be supported and guided in your career progression.

What will I be doing as Retail Supervisor?

• Responsible for Opening and Closing of the store in a manager’s absence.
• Responsible for daily floor plan, right people in, the right place at the right time, doing the right things to drive results.
• Acts as a role model to the team, demonstrates excellent end to end customer service and motivates the team to do the same.
• Plans and executes motivational, inspirational, informative team briefs throughout each day.
• Understand KPIs and how they are used to drive Store results.
• Takes ownership of contributing to store sales targets and KPIsincluding Revenue, Margin, Conversion,Footfall, Quotes and ATV to maximize profitability of thestore.
• Take a leading role with Store Outreach by ensuring activities and resources are incorporated into the daily plan. Demonstrates best practice to the team during phone calls and visits.
• Identify Revenue potential within local area including Regular and New Business opportunities.
• Partake in general shop floor duties, including stock replenishment and processingdeliveries. Including but not limited to housekeeping, stock replenishment and processing deliveries.
• Ensure the Store consistently exceeds visual merchandising standards including promotional areas to meet compliance.
• Accurately complete stock auditing processes in line with company compliance.
• Ensure the team process customer payment transactions in line with policy.
• Ensure end of day reconciliation is completed in full while ensuring discrepancies are investigated and reported in line with policy.
• Daily floor walk document completed to ensure Store standards are consistently met and the Team understand the importance.
• Conduct weekly role play scenarios to develop the team's skills in areas such as sales, conflict resolution, and outreach.
• Adhere to daily operating checklist, delegating and following up with the team to ensure the smooth running of the Store.
• Treat all visitors to the store with respect and consideration using training provided to assess and approach difficult situations with the aim of a positive solution.

What are we looking for in a Retail Supervisor?

• The ideal candidate would have experience in customer service within any sector
• Supervising a team
• Delegating and organising workload
• Experience of working with targets and KPIs
• Rota management
• First point of escalation
• An open and inclusive outlook with interpersonal sensitivity
• Enjoys motivating a team to achieve targets
• Organised with great time keeping
• Basic numeracy and literacy skills
• Basic IT skills
• Great verbal and written communicator
• Driven by team and personal success

What can I expect working as Retail Supervisor?

• Performance related bonus paid quarterly onto your annual salary (pro rata for part time)
• 20 days holiday plus an attendance Bonus which can mean up to 4 days additional annual leave or a cash payment.
• Christmas Gift Payment.
• Ongoing training and support, in store and through our learningmanagement platform
• Excellent Opportunities for Career development, in Retail or the wider business
• Access to hundreds of high street discounts
• Staff Discount applicable to all products and up 60% on own brand products
• Employee Assist Programme with access to 24-hour counselling

Whilst the above is a suggested list of attributes for the role, Nisbets value diversity and are committed to creating an inclusive environment. We welcome applicants from diverse perspectives and backgrounds. Unique thinking is an asset to our teams.

Please note: The role involves a level of physical activity, such as standing for extended periods, lifting and moving items up to 25kg. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

About Us
Nisbets is committed to providing equality of opportunity for all colleagues. We aim to ensure our workplaces are free from discrimination and that not only colleagues but also our potential future colleagues are treated fairly and with dignity and respect.
Therefore, please inform us of any reasonable adjustments that we may need to make to the application or interview process.

Here at Nisbets, we aim high and we dream big.From a one-man operation in 1983, to the UK’s market leader today – it’s always been our determination to hit whatever goal we set ourselves, no matter how big. And we’ve done it time and time again.

We’re looking for experts. Passionate, forward thinkers who obsess about our customers as much as we do. We need strivers, trailblazers and problem solvers who are as determined to grow, develop and succeed as we are.

We’re determined to take the next step. But we need your help to do it.It’s all about you.

If you’re looking for a forward-thinking business on which to leave your mark; where your work is valued; Where you’ll test your skills and then develop them further than you thought you could - Nisbets is for you.

You’ll be pushing the boundaries with us, day in day out. You’ll work in a fast-paced, ever changing environment. You’ll collaborate with a wide range of other experts around the business, bringing big ideas to life, and play a leading role in taking our journey to the next level.

We are a business with heart.From the small indie diner to the Michelin-star restaurant, Nisbets deliver the equipment they need to excel. If you join our team you’ll be working in a family-owned business that isn’t afraid to let you grow. That understands the value of innovation. And that puts our impact on the environment, our commitment to ethical trading and our determination to being a fully transparent business at the forefront of all we do.

Ready to take the next step with us? Apply today.

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