Retail Superstore Supervisor Portishead

The Vacancy

We are looking for someone to join the team as a Retail Superstore Supervisor in our Portishead Superstore.

Are you someone who thrives in a fast-paced retail environment, passionate about charity, and ready to take the next step in your career? If you're organised, proactive, and love leading a team to success, we'd love to hear from you!

This is a fantastic opportunity for someone who is commercially minded, hands-on, and driven to make a real difference. You'll be part of a dynamic team working for one of Bristol's most cherished charities, helping to generate vital income through our retail operations.

The details

• Working 37.5 hours, 5 in 7 days. Including weekends and Bank Holidays
• Salary: £26,611 - £27,198 per annum, dependent on experience
• Permanent position

Key responsibilities

• Support the Shop Manager and Assistant Manager in leading the team to achieve sales and performance targets
• Deliver excellent customer service and maintain high shop standards
• Deputise for the Manager when required, using initiative and sound judgement
• Drive commercial decisions using data and retail systems
• Recruit, train and retain a multi-skilled team of volunteers
• Ensure compliance with health & safety, gift aid, and operational procedures
• Promote the hospice's values and build relationships within the local community

What we are looking for

• Retail experience and at least 12 months of leadership experience
• Commercial awareness and strong numeracy skills
• Excellent communication, customer service, and team leadership abilities
• Confidence using MS Office, Teams, and retail systems
• A proactive, flexible, and organised approach
• A genuine interest in charity retail and second-hand goods
• Ability to work independently and collaboratively

For more information

• Download the job description at the bottom of the page
• Contact Luisa Partridge, Furniture and Logistics Operations Manager

Due to the nature of the work, this role is exempt from the ROA and requires a Disclosure and Barring Service check.

Sensitive DBS applications

If you have a previous identity you do not wish to disclose, please contact or email once your form has been issued.

Strictly no agencies

About Us

We've spent over 40 years helping people die in peace, and with dignity. Combining compassion with clinical expertise, we provide patients with the best possible care at the end of their lives.

We're here for the people around our patients too - those closest to them. Before, during and after a bereavement, we provide support that's remembered forever.

We think it's that unforgettable support that inspires people to give back to St Peter's. To fundraise for us. Donate. Volunteer. We're not exaggerating when we say that we couldn't do what we do without our wonderful supporters. We really can't thank them enough.

We want to help many more people to die well. And we're doing this by teaching others. As a centre of educational excellence, we share our skills with other health professionals, helping the NHS and care homes to provide better end-of-life care.

We're here for all, for free, forever.

The Benefits

If you join our clinical team, we offer NHS Agenda for Change benefits such as:

• NHS equivalent salaries
• Generous holiday entitlement and recognition for previous NHS service (up to 33 days for 10 years' service)
• Continuation in the NHS pension scheme for existing members
• Recognition of previous NHS service for sick pay

There are many benefits to working at St Peter's including:

Finance

• 27 days' holiday plus bank holidays pro rata. This increases the longer you're with us
• Competitive salary
• Pension, with employer matched contributions up to 6%

Wellbeing

• Enhanced sick pay, rising with service to a maximum of 12 weeks' full and 12 weeks' half pay.
• Birthday leave - a day off in the month of your birthday
• Ability to buy or sell up to three days of annual leave per year
• Volunteer leave
• Life insurance scheme
• Employee assistance programme
• Access to discounts and offers through the Blue Light Card
• Home and electronics salary sacrifice scheme
• Free parking at our main office sites
• Cycle to work salary sacrifice scheme
• Travel discounts
• Eye care scheme
• Annual flu vaccine scheme

Learning & Development

• Comprehensive induction
• In-house learning & development team
• Continual professional development

Flexible Working

Life is busy and we all want to enjoy a healthy work/life balance. That's why we offer flexible working hours, and if it's practical for your role, we also offer hybrid working.

You can split your hours between your home and our offices in Brentry and Long Ashton. We think this is a good way to work - it gives you the convenience of working from home and the camaraderie of being with colleagues in the office.

Equity and Diversity

We want our teams to reflect the diversity of our community - and we want everyone to feel that they belong. That's why we've joined ENEI: Employers Network for Equality and Inclusion. This is a UK based, not-for-profit organisation that helps employers build and maintain diverse teams and inclusive cultures. We're really pleased to have ENEI supporting us on our Equity, Diversity and Inclusion journey.

Just as we offer care to all, we welcome applications from everyone. We want to hear from you regardless of your age, disability, religion or belief, sex, race, sexual orientation, gender reassignment, marriage and civil partnership, and pregnancy and maternity.

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