Retail Supervisor - Golf

• Be responsible for resolving all internal/external customer complaints escalated from team members
• Be responsible for ensuring the Department achieves a minimum score of 85% in audited AA Visits
• Maintain stock inventory in the pro shops
• Be responsible for the preparation and operation of any agreed sale markdown period, ensuring that the stock is clearly labeled, merchandised and replenished
• Manage the Golf Concept system to ensure that all bookings are checked-in, no shows are charged and thus revenue is maximised at all times

• A minimum of 12 months' experience in a golf retail environment
• Experience of working to defined operating standards such as AA or 59 Club
• Proven ability to induct, train, develop and inspire a team
• Experience working with high-quality brands
• Excellent communication skills - both written and oral

Join the 'Greatest Story in Hospitality' by becoming one of our Retail 'Hospitality Heroes' in our Golf team based at our Celtic Manor Resort - just one of the fantastic opportunities we offer from 'Manor to Marina'.

BE RECOGNISED AND REWARDED

• Access to career development training from day one
• Discounts on food & beverage and hotel stays
• Discounted leisure membership
• Free GP virtual appointment service
• 24/7 wellbeing helpline
• NEST pension scheme
• Social Club
• Staff appreciation events
• Monthly and end-of-year awards

GROW WITH US

• I am equipped, trained, and supported to do THE BEST JOB I CAN
• I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
• I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
• I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
• I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
• I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

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