Retail Supervisor

About the Role

Our client is seeking a dependable and results-driven Retail Supervisor to support the management team in their store located in Reading . In this key role, you will be responsible for overseeing the day-to-day operations, guiding a team of sales assistants, and ensuring a consistently high level of customer service. You will play a vital part in driving sales, maintaining store standards, and contributing to a positive and productive work environment. This position is ideal for someone looking to take on more responsibility and develop their leadership skills within a dynamic retail setting, working closely with the store manager to achieve operational excellence.

Key Responsibilities

• Supervise and direct the work of retail sales assistants, ensuring tasks are completed efficiently and to a high standard.
• Assist in managing staff rotas, training new employees, and providing ongoing coaching.
• Ensure all sales transactions are processed accurately and efficiently using the POS system.
• Monitor stock levels, assist with inventory counts, and ensure merchandising guidelines are followed.
• Address customer inquiries and resolve complaints promptly and professionally.
• Maintain store cleanliness, organization, and visual presentation standards.

Requirements

• Previous experience in a supervisory or team leader role within retail is essential.
• Strong understanding of retail operations, including sales, customer service, and stock management.
• Excellent communication and interpersonal skills, with the ability to motivate a team.
• A proactive approach to problem-solving and operational efficiency.
• Ability to work flexibly, including weekends and evenings, according to store needs.
• A commitment to delivering outstanding customer experiences.

Benefits

• Competitive salary and potential for performance bonuses.
• Generous employee discounts on products.
• Opportunities for further training and career development.
• A collaborative and supportive team atmosphere.
• Pension scheme.