Retail Supervisor

About the Role

Our client is searching for a motivated Retail Supervisor to oversee daily operations and support the management team at their store in Sunderland . You will be responsible for guiding a team of sales associates, ensuring excellent customer service, and contributing to the store's overall sales performance. This role is perfect for someone looking to take on more responsibility within a retail setting, develop leadership capabilities, and play a key part in creating a positive shopping experience for every customer. Your input will be valuable in maintaining store standards.

Key Responsibilities

• Supervise and support a team of retail sales associates, providing guidance and motivation.
• Ensure that customer service standards are met and exceeded at all times.
• Assist with opening and closing procedures for the store.
• Manage stock replenishment and maintain visual merchandising standards according to company guidelines.
• Handle customer escalations and resolve issues promptly and professionally.
• Contribute to achieving store sales targets and key performance indicators (KPIs).

Requirements

• Previous experience in a retail setting, with demonstrated experience in a supervisory or lead role.
• Strong understanding of retail sales principles and customer service techniques.
• Excellent communication and interpersonal skills.
• Ability to lead and motivate a team effectively.
• Knowledge of stock management and visual merchandising principles.
• Flexibility to work shifts, including weekends and holidays, as required.

Benefits

• Competitive salary and performance-related bonuses.
• Opportunities for professional development and career progression.
• Significant employee discount on a wide range of products.
• A dynamic and supportive team culture.
• Regular training to enhance skills and product knowledge.