Retail Team Lead

About the Role

Our client is seeking an enthusiastic and experienced Retail Team Lead to guide their sales associates in their Brighton store. You will be responsible for assisting customers, driving sales, and ensuring the smooth running of daily operations. This role is perfect for an individual with strong communication skills and a passion for providing excellent customer service, looking to take on more responsibility. You will play a key role in mentoring junior staff and upholding the company's standards within the vibrant retail scene of Brighton .

Key Responsibilities

• Lead and support a team of retail associates, fostering a positive and productive work environment.
• Assist customers with product selection, providing expert advice and ensuring a high level of satisfaction.
• Oversee daily store operations, including opening/closing procedures and cash handling.
• Ensure visual merchandising standards are met and maintained.
• Drive sales performance by motivating the team and identifying opportunities.
• Handle customer issues and complaints, resolving them effectively.

Requirements

• Previous experience in a retail environment, with some supervisory experience preferred.
• Excellent customer service and communication skills.
• Proven ability to motivate and lead a team.
• Strong organizational skills and attention to detail.
• Ability to work flexible hours, including weekends and evenings, to support Brighton store operations.
• A passion for retail and customer engagement.

Benefits

• Competitive salary and potential performance bonuses.
• Significant employee discount on company products.
• Opportunities for leadership training and development.
• A collaborative and dynamic team culture.
• Career progression within the retail sector.