Retail Team Leader

About the Role

Our client seeks a motivated and experienced Retail Team Leader to join their vibrant team in Leeds . In this role, you will support the Store Manager in leading the sales floor, driving performance, and ensuring an exceptional customer experience. You will be instrumental in motivating the team, maintaining operational standards, and contributing to the store's commercial success. This position is perfect for a proactive individual with a passion for retail and a desire to develop leadership skills in a busy, customer-facing environment within the dynamic Leeds retail landscape.

Key Responsibilities

• Lead and motivate a team of sales associates to achieve sales targets and deliver outstanding customer service.
• Oversee daily store operations, ensuring compliance with company policies and procedures.
• Assist with staff scheduling, training, and performance management.
• Manage stock levels, replenishment, and visual merchandising to maximize product appeal.
• Handle customer inquiries, issues, and resolve complaints to maintain customer loyalty.
• Ensure the store environment is safe, clean, and visually appealing at all times.

Requirements

• Previous experience in a supervisory or team leadership role within retail.
• Strong understanding of sales techniques and customer service principles.
• Excellent communication, organizational, and problem-solving skills.
• Ability to work collaboratively with a team and inspire others.
• Flexibility to work various shifts, including weekends and evenings, in Leeds .
• Proficiency with retail POS systems and basic inventory management.

Benefits

• Competitive salary commensurate with experience.
• Attractive employee discount on all products.
• Opportunities for career growth and professional development in the retail sector.
• A supportive and energetic team culture.
• Exposure to retail operations in a key city like Leeds .