Retail Team Leader

About the Role

Our client is seeking a motivated and proactive Retail Team Leader to guide and support their sales team in Reading . This role is essential for ensuring a high level of customer service and operational efficiency on the shop floor. You will lead by example, mentor junior staff, and contribute to achieving store targets. The ideal candidate will have a strong background in retail operations, excellent people skills, and a passion for delivering outstanding customer experiences within a dynamic retail environment.

Key Responsibilities

• Lead and motivate a team of retail associates to achieve sales and service goals.
• Provide on-the-job training and coaching to team members.
• Ensure adherence to all store policies, procedures, and operational standards.
• Assist customers with product selection, inquiries, and problem resolution.
• Contribute to maintaining store presentation and visual merchandising standards.

Requirements

• Previous experience in a retail supervisory or team leadership role.
• Proven ability to motivate and manage a team.
• Strong customer service and communication skills.
• Good understanding of retail operations and sales techniques.
• Flexibility to work various shifts, including weekends.

Benefits

• Competitive salary and potential for bonus structures.
• Opportunities for career advancement within the retail sector.
• Staff discounts on a wide range of products.
• A supportive and encouraging team culture.
• Training and development programmes available.