Retail Team Leader

About the Role

Our client is looking for a proactive and customer-focused Retail Team Leader to join their team in Sunderland . You will play a vital role in guiding a team of retail associates, ensuring operational excellence, and enhancing the customer shopping experience. This position requires a strong leader who can motivate others, manage daily tasks, and contribute to achieving store objectives. If you are passionate about retail and ready to step into a leadership role with hybrid flexibility, this opportunity is ideal.

Key Responsibilities

• Lead and supervise a team of retail associates, providing guidance and support.
• Drive sales performance by empowering the team and implementing effective sales strategies.
• Ensure high standards of customer service are consistently met and exceeded.
• Oversee stock management, including replenishment, organization, and visual presentation.
• Manage daily store operations, including opening and closing procedures, and cash handling.
• Assist with the training and development of new and existing team members.

Requirements

• Previous experience in a supervisory or team leader role within retail.
• Proven ability to motivate and manage a team effectively.
• Strong understanding of retail operations and customer service principles.
• Excellent communication and interpersonal skills.
• Flexibility to work various shifts, including some remote oversight on planning tasks.
• A commitment to delivering exceptional service in Sunderland .

Benefits

• Competitive salary with opportunities for advancement.
• Employee discounts on products purchased from the store.
• Hybrid working model allowing for some flexibility.
• Comprehensive training programs to develop leadership skills.
• A supportive team culture and a positive work environment.