Retention Advisor

Role: Retention Advisor

Location: Altrincham (fully office based)

Hours: Mon-Fri between 8am-6pm & Sat 9am-5.30pm (1 in 4)

Salary: £26,228 OTE £40,000 + benefits

This is an exciting opportunity for an experienced Customer Retention Advisor to join my client on a permanent basis as their team is growing. Fully office working at their Altrincham office.

Do you have proven experience in a customer-facing, sales or retention role within telecoms?

Can you handle high volumes of inbound/outbound calls?

Have you proactively contacted existing customers to ensure continuing customer satisfaction?

The Role of a Customer Retention Advisor

Handle Objections: Engage with customers considering cancellation, identifying their concerns, and offering tailored solutions to retain their business. Negotiate & Re-sell: Confidently negotiate contracts and pricing to maximize value for both the customer and the company. Relationship Management: Proactively contact existing customers to ensure satisfaction and increase loyalty. Target Driven: Achieve and exceed individual and team retention targets. Data Management: Accurately update CRM systems with feedback, call outcomes, and future-dated leads. What We Are Looking For

Experience: Proven experience in a customer-facing, sales, or retention for the Customer Retentions Advisor role. Skills: Strong negotiation and communication skills with the ability to empathize and build rapport. Mindset: Resilient, target-driven, and proactive, with a solutions-oriented approach to problem-solving. Technical Skills: Proficient with CRM systems and MS Office. Key Requirements of the Customer Retention Advisor

High-Volume Calls: Experience handling high volumes of inbound/outbound calls. Proactive Retention: Focusing on identifying at-risk customers early. Compliance & Quality Assurance: Experience working within regulated environments Hybrid Working: This role offer hybrid working. Targets: Emphasis on hitting KPIs for revenue protection. Please follow the link to apply for this Customer Retention role based in Altrincham.

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