Retention CRM Marketing Executive | DTC Shopify | Klaviyo

London (hybrid - 3 days/week in office)|£30,000–£35,000 DOE|Full-time

About Email Kong

We're a London-based retention marketing agency and Klaviyo Platinum Partner working with 30+ DTC e-commerce brands. We build the email and SMS engines behind fast-growing consumer brands - everything from automated flows to monthly campaign calendars - and we're one of the most technically advanced Klaviyo agencies in the UK, with a heavily AI-assisted delivery stack.

The role

This is a true learning role. You'll shadow both sides of the agency - email campaigns (working with our Campaigns lead and team) and email flows/automation (working directly with the co-founder) - before specialising. Over your first 12 months you'll go from assisting on client accounts to owning deliverables end to end.

What you'll do

• Assist with monthly email campaign calendars: planning, briefing, and scheduling sends in Klaviyo
• Learn to write and QA retention copy in our style
• Build and test emails in Klaviyo (blocks and dynamic content)
• Support email flow builds in Klaviyo: welcome series, abandonment, post-purchase, winback
• Pull performance data and help prepare client reporting
• Sit in on client calls and internal strategy sessions
• Work inside our AI-assisted workflows - you'll learn to work with automation

What we're looking for

• Fluent in English and strong written English
• Strong attention to detail
• You must have the right to work in the UK. We are unable to offer visa sponsorship now or in the future
• Genuine interest in e-commerce, email/CRM, or DTC brands
• Comfortable with data - you don't need to be an analyst, but you shouldn't fear a spreadsheet or report
• Organised and reliable in a deadline-driven environment
• Curious about AI tools and eager to learn fast
• Nice to have (not required): any Klaviyo, Mailchimp, or ESP experience; a side project, blog, newsletter, or small shop of your own

What you'll get

• £30,000–£35,000 depending on experience, with a structured review every 12 months
• Direct mentorship from a co-founder and department leads
• Klaviyo certification paid for
• Hybrid working: 3 days in our London office
• Exposure to 30+ ecommerce brands and both strategic and hands-on work from day one
• A clear path to Retention Executive and beyond

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