Risk and Controls Manager (NHH)

Are you experienced in governance, risk, and compliance, with a passion for driving operational excellence? As a Risk and Controls Manager (NHH), you'll play a key role in ensuring effective governance, regulatory compliance, risk management, and business resilience across our Non-Household market activities. Working closely with internal teams, senior stakeholders, and external partners, you'll help protect business performance, strengthen control frameworks, and drive continuous improvement.

Please note, this role is internally known as a Service Control Manager.

What you'll be doing as a Risk and Controls Manager (NHH) You'll be responsible for providing oversight of governance, risk, compliance, and resilience activities across the Non-Household market. Working collaboratively with stakeholders across the business, you'll ensure effective controls are in place, risks are managed appropriately, and regulatory obligations are met. Establish and maintain effective delivery governance, including reporting into key committees. Own and maintain the Retail Risk Register, ensuring risks are effectively identified, managed, and escalated. Lead reviews of local risk registers and ensure appropriate actions are implemented. Contribute to principal risk reporting and dashboards, providing insights and recommendations. Maintain compliance with regulatory, contractual, and industry obligations. Own and develop Risk and Control Matrices (RACM), ensuring appropriate controls and monitoring are in place. Support internal and external audits, regulatory reviews, and control assessments, ensuring actions are delivered to completion. Embed control operating requirements and provide ongoing oversight of compliance activities. Manage Records of Processing Activities (RoPA) and support information governance requirements. Develop, maintain, and test Business Continuity Plans to ensure service resilience. Build effective relationships with internal stakeholders, senior leaders, and external partners. Promote a culture of continuous improvement, identifying opportunities to strengthen processes, controls, and service performance.Base location: Hybrid - Newbridge Square, Swindon Working pattern: Full-time, 36 hours per week (Monday to Friday)

To thrive in this role, the essential criteria you'll need are:

Experience working within governance, risk, compliance, controls, or audit environments. Strong relationship-building, communication, and stakeholder management skills, with the ability to influence and engage people at all levels. A naturally curious mindset, with the confidence to challenge existing processes and identify opportunities for improvement. Strong analytical and problem-solving skills, with the ability to interpret information, identify risks, and make recommendations. Excellent attention to detail and the ability to work accurately within a regulated environment. A customer-focused approach, balancing business needs with positive customer outcomes. Experience managing risk registers, control frameworks, compliance activities, or governance processes. The ability to prioritise workloads effectively and deliver results in a fast-paced environment.Additional skills and experiences that would be great to bring:

Experience working within the water industry or wider utilities sector. Experience of business continuity planning and resilience management. Knowledge of data protection and information governance requirements. Experience supporting regulatory compliance activities within a regulated environment.What’s in it for you?

Offering between £43,260 and £54,075 per annum, depending on experience and skills. 26 days holiday per year, increasing to 28 with length of service. (plus bank holidays) Performance-related pay plan directly linked to company performance measures and targets. Generous Pension Scheme through AON. Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we? We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know; we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment