RLO CAMBRIDGE

Resident Liaison Officer | Temporary | Cambridge

Are you a confident communicator who enjoys being out and about rather than stuck behind a desk? Approach Personnel are recruiting a Resident Liaison Officer for a temporary position supporting works across Cambridge.

This is a fully field-based role — you'll spend around 95% of your time out in the community, visiting residents, delivering information and arranging access for contractors.

The Role

You'll act as the key point of contact between the project team and local residents, ensuring people are informed, heard and supported throughout the works.

What You'Ll Be Doing

Visiting residents door-to-door to explain upcoming works

• Delivering letters, notices and appointment cards to properties

• Collecting resident feedback, concerns and access preferences

• Booking and confirming appointments for surveys and contractor visits

• Logging all resident interactions and reporting back to the project team

What We'Re Looking For

• Strong communication skills

• Confident and professional face-to-face

• Experience in customer service, housing, or community engagement (desirable)

• Ability to handle difficult conversations calmly and professionally

• Good organisation and able to self-manage a busy field-based schedule

• Basic IT and record-keeping skills

• Full UK driving licence and own vehicle (MANDATORY)

About Approach Personnel

Approach Personnel are a specialist recruitment agency covering construction, utilities and fire protection across the Midlands, Yorkshire, Leeds and the wider UK. We work with leading contractors and pride ourselves on matching the right people to the right roles quickly and efficiently.

Approach Personnel acts as an employment business for temporary recruitment