RM IT Team Leader
- milton keynes, england, United Kingdom
- Permanent·On-site
- Full time
- £42 - £52 Per Hour
Job Description
RM IT Team Leader | Milton Keynes Office Based | Shift-Based, Days & Nights | Salary £47,500
RM IT Team Leader | Shift-Based | Site-Based | Days & Nights
We are excited to be recruiting for an RM IT Team Leader on behalf of a global leader in engineering and automation, based in Milton Keynes.
This is a fantastic opportunity for an experienced IT professional to step into a leadership role within a highly automated, fast-paced warehouse environment—where system uptime and performance are critical to success.
Why Join?
Our client offers a strong benefits package and excellent career progression opportunities, including:
- 25 days holiday + bank holidays
- Company pension scheme
- Career development and progression pathways
- Cycle to Work Scheme
- Opportunity to work with cutting-edge automation technology
- A dynamic, shift-based environment where no two days are the same
About the Role
As RM IT Team Leader, you will be responsible for leading the on-site IT team during your shift, acting as the key escalation point for the client and ensuring seamless system performance.
You will:
- Lead, support, and coordinate the IT team on shift
- Act as the main escalation point between the client and internal teams
- Ensure effective shift handovers to maintain operational continuity
- Troubleshoot and resolve issues across Warehouse Management Systems (WMS) and Material Flow Systems (MFS)
- Monitor server availability and carry out system updates
- Design and execute test scenarios to identify system issues
- Analyse operational data and reports to drive continuous improvement
- Maintain and update helpdesk ticketing systems
- Create documentation, user guides, and training materials
- Deliver training to internal teams and customers
- Support wider IT and software development projects where required
What We’re Looking For
- BSc / HND / HNC in Computer Science, IT Engineering, or similar
- Experience with SQL databases (Oracle preferred)
- Strong Linux CLI and shell scripting experience
- Knowledge of Java or other object-oriented programming languages
- Proven experience in a technical support or systems environment
- Strong leadership and problem-solving skills
- Excellent communication skills, with the ability to manage high-impact situations
- Ability to analyse technical data and implement solutions effectively
Working Pattern
- 12-hour day shifts (06:00 – 18:00) and night shifts
- Site-based role within a warehouse automation environment
- UK travel required, with occasional international travel