Road Freight Customer Service

Road Freight Customer Service Coordinator

Location: Bradford, BD12 Salary: Up to £28,000 per annum Hours: Monday to Friday, 8:30am-5:00pm or 9:00am-5:30pm

Are you driven, ambitious and looking to build a long-term career within logistics?

We are recruiting for a Road Freight Customer Service Coordinator to join a busy and growing logistics operation in Bradford. This is a great opportunity for someone who enjoys working with customers, solving problems and managing a fast-paced workload.

You will be joining a supportive business where hard work is recognised and there are genuine opportunities to learn, develop and progress.

What's on Offer?

Salary of up to £28,000, depending on experience

Monday-to-Friday working hours

No weekend shifts

Full training and ongoing support

Genuine opportunities for career progression

A busy, varied role within the logistics industry

A supportive team environment

The Role

You will act as a key point of contact for customers, helping to coordinate their road freight requirements and keeping them updated throughout the process.

Your responsibilities will include:

Managing a high volume of customer emails and telephone calls

Providing customers with regular shipment updates

Responding quickly and professionally to queries

Liaising with internal teams, drivers, hauliers and transport partners

Monitoring road freight movements and identifying potential delays

Resolving problems and ensuring customers receive a high standard of service

Updating internal systems with accurate shipment information

Building strong, long-term relationships with customers

Supporting the wider operations team when required

The Successful Candidate

We are looking for someone with a strong background in at least one of the following areas:

Logistics or freight forwarding

European road freight

Transport or distribution

High-volume customer service

You will also need:

Strong written and verbal communication skills

Confidence handling a large number of emails and calls

Excellent organisation and attention to detail

The ability to remain calm and professional under pressure

A proactive approach to solving problems

The drive and ambition to learn and progress

Good general computer and administration skills

Previous road freight experience would be highly beneficial, but candidates with strong logistics or fast-paced customer service experience will also be considered.

What's on Offer?

Salary of up to £28,000, depending on experience

Monday-to-Friday working hours

No weekend shifts

Full training and ongoing support

Genuine opportunities for career progression

A busy, varied role within the logistics industry

A supportive team environment

If you are ambitious, customer-focused and ready to take the next step in your logistics career, apply today.

WR Logistics are a leading recruitment partner for the logistics and supply chain industry, recruiting across the UK, Europe, and the USA for permanent opportunities.

WR Logistics is acting as an Employment Agency in relation to this vacancy