SaaS Support Technician II – Complex Issues

Simpro Software is looking for a Customer Support Technician, Level 2 to resolve complex technical issues and collaborate with various departments for effective solutions. This role requires strong technical knowledge and excellent customer service skills.

Key responsibilities include managing ticket workloads, providing training to Level 1 technicians, and actively participating in product improvement initiatives. Strong experience in SaaS platforms and problem-solving capabilities are required.

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